Condor Airlines Review: Flights, Seats, and Service Unpacked

So, you’re thinking about booking a trip, maybe to Germany, maybe to a sunny beach. And you see a deal from Condor Airlines. Your brain starts asking questions. What is Condor Airlines, even? Is it good? I’ve seen those Condor Airlines reviews—some people love it, some… don’t.

You want to know about the Condor Airlines business class seat. Is the Condor Airlines premium economy worth the extra cash? And if things go sideways, what’s the Condor Airlines customer service like? You might even be searching for the Condor Airlines phone number.

Let’s cut through the noise. It isn’t a fluffy promo piece. It is a straight-talk, lived-in look at what it’s actually like to fly with the bird with the yellow beak. We’ll cover everything from who owns Condor Airlines to how you book your Condor Airlines tickets.

What is Condor Airlines? A Quick Backstory

Let’s start simple. Condor Airlines is a German airline. Its main job is to fly people on vacation. Think of it as the plane that takes Europeans to the Caribbean and Americans to Frankfurt and beyond. It’s been around since the 1950s. That’s a lot of suntan lotion and pretzels served at 35,000 feet.

For a long time, it was the holiday-jet sidekick to the bigger Lufthansa. But things change. So, who owns Condor Airlines now? As of 2024, it’s part of the Attestor Capital and KS&R group. They’re investment firms.

It matters because new owners often mean new plans, new paint on the planes, and hopefully, new energy. They’re trying to shake off the old “charter” label and play with the big league network airlines.

Their fleet is a mix of Airbus A330s, A320s, and the brand-new, super-efficient A330-900neos. The new planes are the stars of the show. They have all the latest gadgets and comforts. The older planes? They feel their age. This mix is the first thing you need to understand. Your Condor Airlines flight experience depends heavily on which metal bird you get.

• Old Fleet: Perfectly fine for a short hop. Think 3-4 hours to the Canary Islands.
• New Fleet (A330-900neo): This is where you want to be for a long haul. It is where the real magic—or at least, modern comfort—happens.

Up in the Air: A Deep Dive into Cabin Classes

It is where your money and your comfort collide. Let’s break down where you can sit.

Economy: The Basics, Done (Mostly) Right

It is where most people are. The seats are… airplane seats. On the new planes, they’re a decent 31-32 inches of pitch (that’s legroom). You’ll get a personal screen with movies, TV, and a moving map. The food and drinks? They’re not free on most routes.

You get a complimentary bottle of water. Everything else is buy-on-board. A sandwich, snacks, beer, and wine. It’s a low-fare model. Pack your credit card or your own snacks.

The quirky win: The seatback screens on the new planes are seriously good. Sharp, responsive, and loaded with content. It makes an 8-hour flight disappear.

The painful flop: On the older planes without the fancy screens, you’re relying on your own device. Bring a power bank. Always.

Condor Airlines Premium Economy: The Sweet Spot?

Ah, the middle child. Condor Airlines’ premium economy is a solid step up. It’s not just an empty marketing word. You get a real, separate cabin with wider seats—more like 2-4-2 seating instead of 2-4-2 in a tighter squeeze. The legroom jumps to a generous 38 inches.

You also get perks that matter:

• A proper welcome drink (sparkling wine, juice).
• Meals are included, served on real china.
• An amenity kit with socks, an eye mask, and toothpaste.
• Noise-canceling headphones.

Is it worth it? For a daytime flight over the Atlantic, maybe not. But for an overnight journey where you actually want to sleep? Absolutely. It’s the budget-friendly path to a better flight. Think of it as a flight experience upgrade that focuses on the fundamentals: space, food, and a bit of peace.

Condor Airlines Business Class: Is It True Lie-Flat Luxury?

Here it is—the big ticket. Condor Airlines business class on their new A330neos is a game-changer for them. They call it “Business Class Suite.” And for once, it’s not hype.

• The Seat: It’s a full 1-2-1 configuration. Every single seat has direct aisle access. No climbing over your neighbor. It transforms into a proper 2-meter (over 6.5 feet) long flat bed. Not a slanted “flat-ish” bed. A real, horizontal sleeping space.
• The Service: This is where the German efficiency meets hospitality. The crew has more time for you. The meal service is restaurant-style, with multiple courses. You can eat when you want. The wine list is curated. It feels like a proper premium product.
• The Amenities: Big screen, great noise-canceling headphones, a large amenity kit with good brands like Furstenberg.

Condor Airlines business class review consensus? On the new planes, it competes head-on with the major airlines. It’s a legit way to cross the ocean in style without paying Lufthansa or United prices. On the older planes, the business class is an angled lie-flat seat. It’s okay, but it’s not the suite. Always, always check the aircraft type when you book.

The Ground Game: Booking, Service, and Baggage

The flight is one thing. Everything that happens on the ground is different.

The Booking Process and Finding Help

Condor Airlines flight booking is mostly online. Their website is clean and works well. You pick your seat, add a meal, all the usual stuff. But let’s be real. Sometimes you need a human.

Finding the Condor Airlines phone number can be a little treasure hunt. It’s there, but they’d rather you use their online chat or help center. Pro tip: If you’re calling from the US, use their US number. Wait times can vary. Early morning or late evening German time might get you through faster.

It leads us to the big one: Condor Airlines customer service. The reviews are… mixed. And here’s the industry observation: for any airline, customer service stories are almost always about when things go wrong. A smooth trip needs no service. A cancelled flight? That’s when the gloves come off.

The general sense is that Condor’s service is fine when things are normal. If your flight is disrupted, be patient, be polite, but be persistent. Have your booking details ready. Know your passenger rights, especially if flying within or from the EU (they’re powerful). Their social media team on Twitter/X is often more responsive than waiting on hold.

Rules of the Game: Bags and Check-In

Don’t get caught out. The Condor Airlines baggage policy is strict. Read it twice.

• Economy: Usually includes one checked bag (23kg/50lbs) and one small carry-on. But fare rules differ! Some super-low fares might only include a carry-on.
• Premium Economy & Business: You get more: two checked bags, a carry-on, and a personal item.

Condor Airlines check-in opens 30 hours before departure online. Do it. It saves so much time. At the airport, if you’ve checked in online and have no bags to drop off, you can often use a fast kiosk. If you’re flying business, you’ll have access to partner lounges in most airports. In Frankfurt, they use the excellent Lufthansa Senator lounges.

Where Can You Go? The Destination Game

Condor Airlines’ destinations are its legacy strength. They fly to over 90 places. This network is a goldmine if you’re looking for a specific sun-and-sand spot.

They connect major German cities (Frankfurt, Munich, Düsseldorf) to:

• The Caribbean (Barbados, St. Maarten, Dominican Republic)
• North America (Seattle, Las Vegas, New York, Toronto)
• Africa (Tanzania, Kenya, South Africa)
• Asia (Thailand, India, Sri Lanka)
• And all over the Mediterranean and Canary Islands.

It’s a vacation airline’s map. Perfect for that once-a-year big trip. They also sell full holiday packages—flight, hotel, and transfer. It’s the classic German “Pauschalreise.” One price, zero stress.

The Loyalty Question & Final Verdict

Does Condor Airlines have a loyalty program? Not one of its own. But here’s a smart hack: you can credit miles to Miles & More (Lufthansa’s program) or to United MileagePlus. It is huge.

It means your Condor flight can help you earn status or a free ticket on a massive global airline network. Always remember to input your frequent flyer number when you book.

So, what’s the final call? Condor Airlines reviews will always be split. Here’s the earned wisdom:

If you book a low fare in Economy on an old plane, you get a low-fare experience. Manage your expectations. Bring your own entertainment and snacks.

If you book Premium Economy on a new plane, you get incredible value. Space, comfort, and a decent meal for a price that’s often close to what big airlines charge for a cramped economy seat.

If you book Business Class on a new A330neo, you’re getting a top-tier product that punches way above its weight on price. It’s a genuine, competitive lie-flat experience.

The bottom line: Condor is shaking off its past. The new planes and cabins are fantastic. The old ones are fading away. Do your homework on the aircraft. Know the baggage rules. Pack your patience for customer service quirks. If you do, you can snag an amazing deal to some of the world’s best vacation spots.

It’s not a perfect airline. But in 2024, it’s a fiercely interesting one. And sometimes, that’s what makes for a great trip.

FAQs About Condor Airlines

1. What is Condor Airlines’ baggage allowance for Economy class?

Typically, one checked bag weighing up to 23kg (50lbs) and one small carry-on bag are included. However, this can vary by fare type. Always double-check your specific booking details before you pack to avoid surprise fees at the airport.

2. How do I contact Condor Airlines customer service?

You can reach them via their website’s help center or online chat. For phone support, use the local number for your country (e.g., a US number if calling from America). Phone numbers are listed on their “Contact” page, but be prepared for possible wait times.

3. What is the main difference between Condor Premium Economy and Business Class?

The biggest differences are the seat and service. Premium Economy offers a wider seat with more legroom (38 inches) in a dedicated cabin. Business Class on new planes provides a private suite with a door that converts to a full 2-meter flat bed, premium dining, and enhanced service.

4. Can I select my seat in advance on a Condor flight?

Yes, but usually for a fee in Economy class. Seat selection is often included in the price for Premium Economy and Business Class tickets. You can choose your seat during the online booking process or later through “My Booking.”

5. Does Condor Airlines serve free meals and drinks on long-haul flights?

In Economy class on long-haul flights, only a bottle of water is complimentary. All other food and drinks are available for purchase. In Premium Economy and Business Class, all meals and a selection of drinks are fully included in your ticket price.

References & Sources:

• Condor Airlines Official Website: Fleet and Cabin Information.
• European Union Air Passenger Rights Regulations (EC 261/2004).
• Aviation industry reports on fleet modernization and airline ownership (Attestor Capital).
• First-hand passenger experiences and aggregated review data from major travel platforms (2023-2024).